Palmer Residential was founded in 2007 with the belief that home remodeling clients desire and value honest communication. As our extended family of delighted clients and committed employees continue to grow, the company values have expanded and evolved:
Our Company’s Secret Sauce…
Homeowners become friends and are sad to see us go after finishing a remodeling project. Our brand promise is to be “on time, on budget with a happy client!” Palmer Pride describes what is felt while reading the uninterrupted flow of thank-you cards at each monthly team meeting.
Because our focus is on client experience, we successfully grow our community of “friends” and employees year-over-year without spending a single dollar on advertising. This focus results in consistently developing long-term relationships with both our clients and team members, which is the inevitable outcome when each employee seeks to earn that feeling of Palmer Pride.
None of this would be possible if we didn’t live, eat and breathe our core values!
Two-way communication is essential. We want to hear your expectations and want you to hear ours. From beginning to end on each project, we never make any decisions about your home until after communicating with you.
Whether you choose to communicate on paper, by phone, email, text or in person, you can always ask questions, share thoughts, and know that we are listening. Effective communication ensures a high degree of TRUST, and when this is combined with positive INTENT, the result is a home remodel project that is on-time, on-budget with you being an appreciative client.
Craftsmanship is the skill that someone brings when they make beautiful things with their hands while bringing passion, care and attention to detail. For three consecutive years, Palmer Residential has received a Remodeling Excellence Award (REX Award) through the Master Builders Association for home remodel projects.
We provide clients various options and ensure that their expectations become our expectations.
High quality craftsmanship is a key ingredient that results in constant referrals and repeat clients. We are a customer service company that specializes in craftsman level home remodel projects.
We are a highly effective team that cares about each other. Each member of the Palmer team commits to personal development and professional growth. As part of this journey, everyone brings a think, care, and act like an owner mindset to work each day.
When our entire team has an ownership mindset, we ensure a consistently awesome client experience no matter which “Palmer team member” you are working with…
You will never get foot in the door tactics with Palmer Residential. From the very beginning, we are upfront to ensure that you understand the entire project process and can make decisions based upon facts. Home remodeling is a very exciting time but can also be a nerve-wracking time.
We openly share what we know so that you can make decisions with full transparency, to set the expectation of how long your project will take, how much it will cost and how it will look in the end.
We want to leave your home after project completion as friends. We treat your home and family as if it were ours. You can trust us with the security and protection of your home and that your scheduled project ends on time. The safety of your pets and children are a high priority.
Building your trust with us when it comes to those most precious in your life is very important to everyone on the team at Palmer Residential.
"We just completed our first major remodel with Palmer Residential, adding a bonus room/guest room and bath above our garage as well as a partial kitchen remodel. Ron is an incredibly good project manager and ensures that everything stays on schedule as outlined in the detailed per-constructions meetings. The whole team was diligent, on-time, good guys, and as I stated stayed on time and on-budget. If you are looking for an experienced, ethical, customer satisfaction focused contractor who delivers quality work, you should consider Palmer Residential."
”As an interior designer, my designs are only as good as the execution by the contractor. I have worked with countless contractors in a decade of being in business - Palmer Residential's craftsmanship and attention to detail BLEW ME AWAY. They were easy to work with, communicated effectively with both the client and me, and completed the work on time. Seriously. Wow. I can't wait to complete a project with them again!”
”They are top notch! They have great communication, it gets done in a timely manner and everything was explained to me. Any hic-up that happened along the way they made sure it got fixed. They take the extra steps to make sure I was satisfied. The end product was fabulous! They are a great group of guys. I always felt well informed the whole way through.”
”There were no surprises. Very positive experience. They had a plan for every day,and got it done. We particularly enjoyed the people doing the work. They were great. They were fun. They were respectful of our house and of us. We were kinda sorry to see them go.”
”We got started with Ron when we had a friend who used them for their deck. We have used them for two projects and we currently are planning a third. We would recommend them to any one in fact we have! They are just wonderful to work with.”
Click on Individual photos for bios and on our team photo below to see full-width, otherwise, you might miss some of our best-looking team members!
I grew up on a Christmas tree farm in a small town here in the northwest. We did business with the same people year after year. Everyone knew our family. We were trusted and respected because of the way we treated our customers.
Our desire in building Palmer Residential has always been to create that same “from our family to yours” dynamic that formed me as a person and still informs my business practices.
Even though we have won awards and though we take incredible care and great pride in our workmanship… the very most satisfying part of working on and in family homes is that many of our clients have become not only lifetime clients but lifelong friends.
I was Born and raised here in Seattle. My foundation for business was built watching my parents’ incredible work ethic and perseverance against all odds.
My dad grew up with nothing. He joined the marines and after serving our country, built a career without any formal education. His business expanded into six beauty school locations here in the Puget Sound area. My dad passed away when I was 11 years old.
When my dad died, my mom went back to work full-time and finished raising my two younger brothers and me. She got her doctorate when she was 60. Her example showed me what a strong woman could accomplish. I admire this same tenacity in the woman I work with as the President of Women Business Owners 2016.
My greatest inspiration has come from my husband who I proudly work beside and learn from everyday, remodeling beautiful family homes for people we truly care about.
I grew up in Anchorage, Alaska and developed a passion for youth baseball. Many years later, I wrote a book entitled, Winning in Baseball and Business, Transforming Little League Principles into Major League Profits for Your Company. The big idea was simple… If coaches learned how to do a better job of serving players they coached by building trust and relationship, teams would become quite successful.
Today… Ron and Micheline Palmer are building a company legacy based on the ideal that trust and relationship mean everything; and that friendships naturally evolve from what starts out as a business relationship. Helping the Palmers realize this vision is why I enjoy serving as their Strategic Business Advisor.
My personal belief is that there is no greater calling in business than being able to provide a high-quality client experience that is both memorable and enjoyable. Being part of the Palmer Team is both fun and exciting because of who they are and how they consistently deliver on promises made to their clients.
I was born in Auburn, Washington and graduated at Sumner High School in 1999. I currently live in Seattle with my wife Linh, and two sons, Ethan and Evan. We enjoy the seasonal activities that Washington has to offer.
I started my career with apartment maintenance and framing. After framing houses for 11 years, I wanted to change my career to remodeling in order to see the project from start to finish. I started working for Palmer Residential in March 2012. I enjoy being able to work direct to client so I am able to make sure the project is completed the way in which they desire and I enjoy becoming part of the family for each and every project.
I was born in Seattle, WA and graduated from Kentridge High school. I currently reside in Kent, I enjoy spending time with my family, and I am always keen to learn new things and broaden my horizon.
Having grown up in Seattle, my mother would always take me to the science center, the aquarium, and to the museum of flight. These were my favorite places to go because I would always come out with something more than when I went in. My mother is the biggest reason why I always strive to be better and never settle. Being able to have previously worked four years in customer service has allowed me to take pleasure in meeting new people and find value in sharing new thoughts and ideas.
I have a strong passion towards helping others. I have been with Palmer Residential since April 2017. As a remodeler I want to utilize my skills and talents and assist in turning dreams into reality.
I was born and raised in Kent, Washington as the youngest of three boys. My father has been a carpenter his whole life, as was his father. I grew up always working and building with my dad so when it came time join the workforce it was a natural step forward.
I loved construction but pivoted into aerospace after completing a two-year training program at Renton Technical College for Precision Machining. After 4 and a half years of working in an aerospace machine shop I realized my true calling has always been carpentry and made a change. I have been with Palmer Residential since April of 2017
I currently live in Bonney Lake with my amazing wife, two daughters, two dogs, and a small flock of chickens. When I’m not working, my wife and I love spending time with family, exploring the outdoors, and camping whenever we can.
Thanks to my parents: I was born in Richland, WA, and raised to know and love the natural world. The activities that I grew up most enjoying were almost always a means to getting my hands dirty somewhere outdoors. Naturally, I gravitated toward the arts and sciences.
I graduated with a B.A. in Nonfiction Media Studies from The Evergreen State College and completed volunteer search and rescue training following a move to Seattle. I broadened my horizons to include ecological work and made it through Wildland Firefighter II training with a specialization in chainsaws. I have been on one disaster response deployment, and this turned out to be my first real experience in residential construction. With a growing desire to create bigger physical things, I attended the Wood Technology Center for a year-long certificate program in Residential Construction and Carpentry.
This career move brought me to where I am now with Palmer Residential. I have the utmost respect for those who have gone before me as experts in their trade, and I am completely grateful for the chance that I’ve been given with Palmer as a Field Remodeler. As a lifelong learner with such an incredible system of support, I will pursue every step of the way with gratitude and joy.
I was born and raised in Las Vegas, NV, have lived in the Seattle area since 2015, and recently moved to Renton. I like to fish and play football or rugby during my spare time.
Being raised in Las Vegas was an amazing yet different place to be raised, but I loved every moment of it. My father was the one who first introduced me to wood working growing up being a carpenter himself. I got out of the Army in 2015 and found myself a little lost on where to go next. I found the Wood Technology Center which reignited my fascination and love for carpentry.
I absolutely love learning new things especially when it comes to wood and construction. I have been with Palmer Residential since June 2020.
The Master Builders Association presented Palmer Residential with a REX Award for Kitchen Excellence in the $50,000 to $90,000 category in 2017, a REX Award for Landscape and Outdoor Living Excellence in the less than $40,000 category in 2018, a REX Award for Bathroom Excellence in the less than $35,000 category in 2019, and a REX Award for Addition Excellence in the $200,000 to $325,000 category in 2020.
“A Well-Developed Project Plan Takes Time”
Originally published in Winter 2019 Master Builder magazine
“Ensuring Client Satisfaction Through Engagement”
Originally published in Fall 2019 Master Builder magazine
“Building Relationships Is Key to Building Your Business”
Originally published in Spring 2019 Master Builder magazine
Click on photo to see name and bio.
Stephanie Wascha is passionate about taking the specific needs of her clients and turning them into a spatial reality in a way that is cost effective and has the least possible impact on our environment. She is licensed in the state of Washington and has over seventeen years of experience working on both residential and commercial projects such as custom residential homes, condominiums, retail spaces and mixed use projects. After graduating with a Bachelor of Science in Architecture from the University of Michigan, Ann Arbor, she moved to Seattle to complete her Masters in Architecture from the University of Washington. She is always trying to diversify her portfolio with projects and experiences that satisfy both her architectural and artistic curiosity while always staying involved in her community. She currently holds the position of treasurer on the executive committee of Historic South Downtown, a community preservation & development authority serving Pioneer Square and the Chinatown- International District. She has also managed community art projects for underprivileged children, volunteered to help build straw bale homes and authored grants for emergency preparation funding for her West Seattle neighborhood. These and many other experiences have enriched her art and architecture and have proven to be an enormous part of what inspires her today.
Check out Stephanie’s book: Dear Homeowner, Please Take My Advice. Sincerely, An Architect
Rebecca West; Rebecca West Interiors/Happy Starts at Home Owner, Lead Designer, Color-Whisperer, Head Janitor
In addition to her interior design degree and certification as a design psychology coach, Rebecca earned a bachelor’s degree in geology, spent four fabulous years teaching ballroom dance, and did a stint in the Peace Corps. Of course her interior design degree is important, but her time studying geology means she’s super-comfortable backing up her design instincts with rational evidence (great for her contractors and guy-clients). Bringing couples together on the dance floor now helps her bring couples together on color. And those loooong 9 months in Nicaragua showed her that she’s an action-seeker, goal setter and list-maker, making her a “let’s-get-thisdone” kind of designer.
If you are ready for change, Rebecca will help you zero in on what you need from your home and target a plan for getting it done with laser precision and a bucket-full of sunshine!
Why “transition” design? Rebecca’s story Why do we specialize in helping people makeover their homes during and after life transitions like divorce, empty nesting, and career shifts?
Because I, Rebecca, have been there. I personally know how important it is to create a home that gives you a fresh start, and how much it can make it possible to begin again. About a decade ago I experienced the pain, stress, and embarrassment of divorce.
In fact, Rebecca West Interiors was born out of that ‘adventure’. It was quite a journey transforming ‘our home’ into ‘my home’, but I found that healing from my divorce came from reinventing my environment.
Now I help others experience that same amazing transformation.
If it’s time to create a new home for yourself, I’d be honored to be part of that adventure!
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