Palmer Residential - Your FAQs
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YOUR FAQs

I HAVE DECIDED I WANT YOU TO REMODEL MY HOME. WHAT’S MY NEXT STEP?

Simply call us today and we’ll schedule a meeting to discuss your project.

DO YOU HAVE REFERENCES FROM PREVIOUS CUSTOMERS WE CAN CONTACT?

Yes, we have a large pool of references available for you to contact. These are given to you at our initial meeting. We want you to call our references because they are our best source of advertisement. You can hear directly from them how we work and that we’re committed to excellence and quality in everything we do.

IS YOUR WORK GUARANTEED?

Yes. We have a one year written limited warranty. We have a history of treating our homeowners like family. We want you to be 110% pleased with every aspect of your new or remodeled home.

WHY IS IT IMPORTANT TO SELECT A LICENSED GENERAL CONTRACTOR FOR MY REMODELING PROJECT?

A general contractor is a licensed professional who serves as a single point of contact and manages all aspects of your remodeling project. This includes securing building permits, scheduling inspections, ordering building materials, and supervising all trades required to complete your project. The general contractor assumes full responsibility for the integrity of workmanship at all stages to ensure your project satisfies all state and local building codes in all phases.

ARE YOU LICENSED AND INSURED?

Yes, we are licensed and insured. We carry a $2,000,000 general liability insurance policy. We also require that all sub-contractors who might enter your home to carry the identical insurance policy, or they can’t work for us. This is a simple procedure that protects you from basic liabilities.

WILL MY PROJECT REQUIRE A PERMIT?

As a general rule, a building permit is required whenever:

  • There is structural work involved (i.e. removing load-bearing walls).
  • The basic living area (square footage) of the home is to be changed.
  • The home’s mechanical systems (i.e. gas, electrical or plumbing) are to be reconfigured or modified.

As a general rule, you should always request that your “licensed” general contractor obtain the building permits. This is because the person who pulls the permit is considered liable for ensuring that all completed work complies with the state and local building code requirements.

WILL THERE BE A BIG MESS?

We respect your property by:

  • Laying down clean tarps as needed.
  • Taking down pictures, etc… that could fall off the wall.
  • Installing ventilation fans when appropriate.
  • Clean the work space and traffic areas daily.
  • Dust and vacuum nearby spaces.
  • Clean the project thoroughly on the final day of construction.
WHAT SHOULD I DO DURING MY REMODELING PROJECT?

The most important thing you can do is ASK QUESTIONS! If there is something that doesn’t look right or you think you ordered one thing and something else is being installed, ASK!! If things are not right, we want to know immediately.  Remember, there is no such thing as a dumb question.

WHAT IS THE TIME FRAME FOR MY PROJECT?

With every bid, we include an approximate starting date. Once we start your job, it is our goal to coordinate our crew and our subcontractors to finish as quickly as possible.

WHO WILL BE SUPERVISING MY JOB?

Ron will come and meet with you to discuss your ideas and to plan your project. He will write your bid. When your project begins, one of our lead carpenters will be the main person on your job. He or she will be consistently present at your home, and always available to you by cell phone.

DO I HAVE TO PLAN MORE MONEY THAN YOUR CONTRACT PRICE?

One of our strongest principles is “No Surprises” for our customers.  Normally we will not ask for a change in our final contract price unless there are major unexpected surprises found during the construction process.  Further, any additional work requested by the customer (once the project starts) requires a change order which details the additional cost.

WILL YOUR BID BE THE LOWEST?

Not necessarily. We strive to keep your budgets in mind, but we also insist on quality craftsmanship and a near-perfect finished product.

IS THERE AN AVERAGE PRICE-PER-SQUARE FOOT FOR A REMODEL PROJECT?

Many variables must be considered when remodeling or adding a room to an existing home to arrive at an “average” square-foot price.  These include:

  • The home’s current engineering/structural aspects along with the potential impact of any proposed changes.
  • The age of the home (many older homes do not meet current building code requirements) and what is required to bring the home into current code requirements.
  • Location and condition of existing plumbing and electrical wiring and how any additions will impact the system’s integrity.
  • Required changes to the roof line.
  • Zoning requirements and setbacks currently enforced.
  • Types of finished materials and hardware to be included.
  • Interior surface choices (granite, concrete, tile, etc…).

Plumbing and lighting fixtures (spa shower, hot tub or recessed lighting).

HOW SHOULD I PREPARE FOR A MEETING WITH YOU?

Here are some ideas to make our first appointment go smoothly:

  • Gather lots of ideas! Look in magazines or attend home shows.
  • Clearly identify specific rooms to be remodeled with as much detail as possible.
  • List all the possible questions you may have.
  • Do you have an idea about a budget? If so let us know!
WHAT PERCENTAGE OF YOUR BUSINESS IS REPEAT OR REFERRAL BUSINESS?

Referrals from previous customers account for about 80% of our current clients. In addition, we do a great many projects for repeat clients. We feel this shows how satisfied they were with our work and service!

WHY SHOULD I HIRE A REMODELING CONTRACTOR?

Long standing contractors have the experience it takes to handle whatever may come up on a jobsite. Construction experience makes it easy to spot a potential problem which may be overlooked by the homeowner. Contractors also have a direct line to subcontractors and suppliers. We work hand in hand together on many projects. A subcontractor knows the contractor will call on him again and therefore will be more accessible.